Comments & Complaints

Please speak with any member of the team, if you wish to make any comments or complaints about the service we provide. 

If you wish to make a formal complaint, you can contact:

Lancashire County Council 

• Customer Access on 0300 123 6720;
• Customer Feedback Team on 01772 539414;
• Online; or
• By mail to: Social Care Customer Feedback, FREEPOST RTKC-HBTA-TZRK, PO Box 1337, County Hall, Preston, PR2 0TG

The Office of the Children's Commissioner England

• Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.
• Tel: 0800 528 0731 (free phone number)
• E-mail: help.team@childrenscommissioner.gov.uk

Ofsted

• Tel: 0300 123 1231
• E-mail: enquiries@ofsted.gov.uk

Our complaints procedure is available here:

Complaints Policy v1 09.2023